Paw Springs Veterinary Hospital Scotts Hill

Paw Springs Veterinary Hospital Scotts Hill is a small-animal clinic in Wilmington, North Carolina that treats dogs and cats. Recent reviews describe a caring, gentle approach and staff who take time to listen and handle anxious pets calmly. Other reviews raise concerns about communication, staffing levels, and portions of the care experience.

Services

•Dog and cat veterinary care
•Wellness examinations (described as thorough in a recent visit)
•New puppy first-visit care (reported by a reviewer)
•Sick-pet appointments and attempts to fit urgent cases into a busy schedule (reported by a reviewer)
•Fear-free or low-stress handling approaches for skittish cats (reported by a reviewer)
•Basic treatment for pain and infection, including antibiotic and pain medication options (reported by a reviewer)
•Suture recheck follow-ups (reported by a reviewer)
•Vaccine reminders sent by email (reported by a reviewer)

Pricing

No published pricing information is available, and reviews are mixed, with some describing services as overpriced.

People

No individual veterinarians or staff members are named in the available reviews.

Reviews

Paw Springs Veterinary Hospital Scotts Hill has a 4.6/5 rating on Google from 56 reviews. Recent comments frequently mention a friendly, patient team; staff who listen and ask follow-up questions; and gentle, fear-free handling that helps nervous pets. Critical feedback includes concerns about high estimates, uncertainty in diagnosis when an exam was difficult to complete, and reports of understaffing and internal communication issues that some owners felt delayed resolution of ongoing problems.

Reviews for Paw Springs Veterinary Hospital Scotts Hill

Note: Showing the 5 most recent Google reviews out of 56 we track in total. Recent reviews may not be representative of overall sentiment.

Tina Ventrella

1 week ago

I've moved a bunch and been to many different veterinary offices over the years on both coasts. Being new to town, I had no idea where to go but saw a review that said Paw Springs had been accommodating to fit sick animals into their already busy days. So I went for it and it is exactly what they did, fit us in happily. The folks at Paw Springs actually listened, asked related questions, and made sure my dog felt safe, and helped me be not so nervous about the situation. I didn't even have to repeat the whole reason for the visit once the doctor came in! From entering the building and being welcomed by someone happy to be there, to the wonderful vet tech/vet assistant who sat on the floor taking notes and loving on my dog, to the doctor who did the most thorough wellness check ever, I could not have asked for a better experience. Thank you!

Michelle Groves

1 week ago

My cat is very skittish so I appreciate the fear free approach to handling.

Debora Davenport

2 weeks ago

I have mixed feelings about this place. I do appreciate their gentle demeanor, but it isn't conducive to getting an exam done. I got a ridiculously high estimate after taking my cat in for what appeared to be an accessed tooth. They couldn't confirm because he would not let the vet look inside his mouth. So they decided it was either a bad tooth or CANCER. What? That's a pretty brutal diagnosis from a vet who wasn't able to examine him properly. I was sent home with pain pills and 2 weeks of antibiotic pills. How does one shove a pill down a cat's throat when their mouth is the problem? I returned the next day and requested a kong-acting shot of antibiotics which makes sense to me. Due to them stating cancer as the alternative to a tooth problem, without an x-ray or legit exam, i feel like they are setting me up for a future expense of perhaps cancer treatments. His face was swollen overnight with no previous indication that anything was wrong. They saw the swelling on his cheek and jump straight to cancer? I am going to have to get another opinion on that one and a new vet.

Phil Cordeiro

2 weeks ago

The ENTIRE team was AMAZING!!! We recently got a new puppy and had such a WONDERFUL experience during our first visit. Such a caring, patient, and well-informed staff. We wouldn't think of going anywhere else!!!

Shannon Richard

1 month ago

I went here for a little over 2 years, and at first everything was great. The staff were knowledgeable and helpful. Services were a little overpriced but it was worth it. And then suddenly they were constantly understaffed. The last visit I had I wasn’t even in a room they were checking my dog’s sutures on the stoop of the front door next to the side of the highway. Their lack of communication with each other and their lack of staff pushed an issue that should’ve been solved quickly out by 8 months. For 8 months my dog had an infected toe bed (according to my new vet one of the most painful experiences for a dog) all because they kept “having no idea what to do” they offered amputation as a solution, I pushed for it, and then they acted like that was overkill and had no idea what I was talking about. I’ve recently switched to wilmington animal hospital on Gordon road and not only has the care been better it’s been more cost effective. In 8 months, no one from paw springs has called to check on us once. I’ve just gotten routine emails asking him to come in for vaccines. It’s a shame, I really loved this vet and the people but my dog suffered because of their lack of organization.